At FixitFast Home Service Provider Company (“FixitFast”, “we”, “our” or “us”), we strive to provide high-quality services that meet our customers’ needs and expectations. We understand that sometimes, due to unforeseen circumstances, it may be necessary to cancel or refund a service appointment. This Refund and Cancellation Policy outlines our policies and procedures for cancellations and refunds.
Cancellation Policy:
Customers can cancel a service appointment up to 24 hours before the scheduled time without any penalty. If you cancel within 24 hours of the scheduled time, you may be charged a cancellation fee.
In case of cancellations, we require notification through our customer service channels, which include phone, email, or live chat.
In the event that we are unable to provide the requested service due to unforeseen circumstances, we will inform you and cancel the appointment. No cancellation fee will be charged in this scenario.
Refund Policy:
We offer a 1-day satisfaction guarantee on all services provided. If you are not satisfied with the service, please contact us through our customer service channels to discuss your concerns.
If we are unable to resolve the issue to your satisfaction, we will provide a full or partial refund, depending on the circumstances.
Refunds will be processed within 10 business days of the cancellation or request for a refund.
Exceptions to Refund Policy:
We reserve the right to refuse a refund if:
The service was completed and the customer did not report any issues within the 1-day satisfaction guarantee period.
The service was not completed due to the customer’s actions, such as failing to provide access to the property or canceling the appointment after the service provider has arrived at the location.
Payment Method for Refunds:
Refunds will be issued through the same payment method used for the original transaction.
Changes to Refund and Cancellation Policy:
We reserve the right to update or change this Refund and Cancellation Policy at any time. Any changes to this policy will be posted on our website and mobile app. Your continued use of our services after any changes to this policy constitutes your acceptance of the changes.
Conclusion:
At FixitFast Home Service Provider Company, we are committed to providing high-quality services and a satisfactory customer experience. If you need to cancel or request a refund for a service appointment, please contact us through our customer service channels. Our policies and procedures for cancellations and refunds are designed to ensure fairness and transparency in all interactions with our customers.